Terms and Conditions

We want to make sure that you are completely satisfied with your purchase. If you have any questions or concerns with your order please email info@chicabal.com. Include your name and order number with your correspondence.

 

Return Policy

  • You may return your UNUSED product within 14 days (2 weeks) of receiving the product.
  • Shipping costs are non-refundable.
  • Please allow 2-3 weeks for your return to be received and processed.
  • Chicabal is not responsible for shipping costs on returned products. We recommend purchasing tracking and insurance, as we cannot accept responsibility for lost/damaged returns.
  • Final sale products cannot be returned (exemption for Sweden). 
  • Ineligible returns will be sent at the customer’s expense.  

 

Exchange Policy

Our products are one of a kind and sell out quickly. We suggest if you would like to do an exchange, and it meets the requirements, place a new order for the exchange bag to ensure you get the one you want. We cannot pull a bag from the website before we process the returned item. Please make sure to be in contact with us about your exchange.

Chicabal is not responsible for shipping costs on the product to be exchanged. We recommend purchasing tracking and insurance, as we cannot accept responsibility for lost/damaged returns.

 

Cancellations

If you would like to cancel an order please email to us immediately at info@chicabal.com. We will do our best to accommodate. Unfortunately, because our order fulfillment process is designed to get the order to you as quickly as possible, we cannot guarantee we will be able to cancel an order once it has been placed.

 

Shipping

We ship all international and domestic (Sweden) orders with Post Nord. Shipping cost for orders to:

  • Sweden: 5 EUR
  • Europé 20 EUR
  • Other international: 25 EUR

We strive to ship your purchase within 24 hours. 

Please be aware that customs and duties taxes may be charged by your country upon arrival. Chicabal is not responsible for these fees and cannot determine how much they will be. These taxes are determined by the destination country and are not included in your shipping costs. All duties and taxes must be paid at time of delivery.